Astrix is looking for an experienced and versatile LabWare Delivery Manager (LDM) to join our Delivery team. This role is a critical component of our organization, owning and driving investigation, scoping, designing, and delivery for their team as well as an individual contributor. Our Delivery Managers work in a blended cross-functional capacity operating in step with both Sales and Customer Success teams to ensure smooth and successful deployment and adoption of the LabWare platform.
Reporting to the Director of Technical Services the LDM will support business-to-business relationships by assisting Astrix Commercial Operations secure LabWare related revenue streams; new opportunities with both new and existing clients. The LDM will help with scoping these projects and planning related resourcing. Once the commercial team secures the contract, they will be the primary point of contact for the new customer and will act as the primary escalation point for any technical/delivery issues in the relationship.
The LabWare Delivery Manager will be at the center of Astrix LabWare team and provide it with leadership. Core responsibilities are keeping the team fully engaged on client projects, updated on all feedback coming from the client, and ensuring that they adhere to client expectations. As a leader of the LabWare professional services team the manager will hold regular team meetings to review current work and provide reports to senior management about how their team and customer relations are performing. The delivery manager is also responsible for all billing and invoicing of the client and managing client expectations.
Responsibilities as LDM and Individual Contributor
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