Posted on Managed Services. 14 June, 2017
Many laboratory IT professionals are actively developing a cloud migration strategy for their companies. Cloud computing is the 21st century’s version of the industrial revolution. In the last decade, cloud computing and associated software as a service (SaaS) products have experienced massive growth and adoption. The enormous increase in computing power accessibility that cloud technologies provide are helping to fuel a revolution in innovation and worldwide economic growth. Entire industries are being transformed as the cloud spawns new apps, products and services that are changing the way we live, work and play.
In the laboratory environment, cloud adoption has been slower than in other parts of the enterprise. Several informatics systems are now available on cloud-based platforms, and moving to the cloud does offer a more streamlined path to system upgrade and maintenance. Yet, many companies are finding it difficult to migrate legacy, on-premise systems, and those that have managed to move some of their applications to the cloud are finding their IT personnel still bogged down with maintaining legacy infrastructure instead of being able to devote more time to innovative projects. For modern research laboratories, making the transition to the cloud goes well beyond a data migration project – it involves dealing with outdated vendor point solutions, integration between on-premise and cloud systems, and other associated challenges which too often result in latency and performance issues. It is becoming clear to many in the scientific community that there is a significant amount of complexity and IT work associated with moving to the cloud while integrating with the enterprise ecosystem.
Fortunately, managed services providers (MSPs) have stepped in to provide a management layer between the enterprise and the public cloud in ways that allow laboratories to gain all the benefits of cloud-based applications without having to deal with the complexities of cloud integration, data migration, and system customization and management.
Astrix President Dale Curtis recently gave a presentation at the BIOVIA Science in the Age of Experience Conference entitled “The Case for Managed Services Providers in Your Cloud Strategy.” You can download a complimentary copy of the slide deck: The Case for a Managed Services Provider in Your Cloud Strategy. In this Blog, we will summarize the important points from this talk, and expand on how you can utilize a quality MSP to maximize the benefits from your cloud strategy.
Laboratory Science Business Problems
Modern research and analytical laboratories are experiencing a number of challenges at this time that can be addressed by an MSP specializing in laboratory informatics systems:
A recent SmartLab Exchange survey of over 100 laboratory informatics professionals from around the world provides some additional insight into key issues and trends affecting modern laboratories. The top priorities for these professionals for 2016, listed in order of response, were:
These items highlight the complexity of the IT work required to support and optimize operations in a modern research laboratory. To get the most from your partnership, you will want an MSP that is a technology expert in the areas of laboratory informatics, cloud infrastructure, data warehousing, security, compliance and business continuity. Utilizing a technically capable and experienced managed services provider will allow your business to take the day to day informatics operational and maintenance component out of the hands of scientists and research IT so they can focus on your core business of discovering new therapies or materials, depending on your domain. The goal is not necessarily to replace traditional IT, as a fully managed services solution is not ideal or practical for every laboratory. Instead, the idea is to find the right balance between in-house IT and your MSP that serves your business best.
Managed Service Provider Offerings
According to a recent 451 Research Study, 57% of IT leaders expect to partner with MSPs in 2017. According to Gartner, a managed service provider (MSP) delivers network, application, system and e-management services across a network to multiple enterprises, using a “pay as you go” pricing model.
The first managed service that organizations typically consider for their cloud-based informatics systems is user support via a help desk. Laboratory Informatics vendors, offering systems such as electronic laboratory notebooks (ELNs), Laboratory Informatics Management Systems (LIMS), SDMS (Scientific Data Management Systems), may not be poised to deliver the level of support that you need over time. As a result, MSPs with expertise in laboratory informatics systems have begun offering L0-L3 user support services.
It’s important to note that laboratory informatics systems are highly specialized software, and it is therefore critical that your MSP have highly specialized informatics expertise. In this regard, it is best to choose an MSP who also offers laboratory informatics consulting. You want an MSP that has both a solid understanding of the application being supported as well as the domain in which that application is being used – a laboratory and industry-focused MSP can place the public cloud services in the proper context to better serve industry-specific processes and compliance. This requirement is especially important for companies with a very complex IT environment and extensively customized informatics systems.
In addition to a help desk, Managed Service providers specializing in laboratory informatics systems also provide a number of other services that can help optimize your cloud strategy and overall operational efficiency:
MSPs have typically developed their own cloud ecosystems with a variety of feature specific service providers and technology. An MSP specializing in laboratory informatics systems will leverage their technical expertise, deep industry experience and domain knowledge to facilitate the deployment, integration and management of multiple cloud-based applications, effectively delivering a fully managed enterprise application solution that will provide enormous benefits to the organization.
Benefits of Using a Managed Services Provider
An MSP can dramatically increase the value of your cloud services by providing a subscription and metered-based service for laboratory platforms which can be integrated with other enterprise systems (such as ERP) into a total laboratory solution. Some of the benefits an organization can expect from partnering with a quality MSP specializing in laboratory informatics include:
When leveraged effectively, cloud technologies are secure and economical and serve to deliver more value to your organization. Migrating applications to the cloud can be extremely complex for laboratories utilizing customized legacy systems, however. In addition, as companies deploy more applications in the cloud, the complexity of system integration and management increases.
To optimize your cloud strategy, it is wise to partner with a cloud-savvy MSP who specializes in laboratory informatics and has experience in your industry. A quality MSP partner will truly understand your business workflow and know how to enhance it. Such a partnership will reduce risk during data migration and give you the lowest TCO possible. Leveraging the right MSP’s for the right applications as a component of your cloud strategy enables your organizations to stay focused on curing illnesses, improving lives and maximizing the return on your scientific application investment.
Want to learn more about MSP for Laboratory Informatics Solutions? Contact us for a complimentary consultation today.
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