732-661-0400

Technical Service Associate

  • Location: Atlanta, GA
  • Type: Contract To Hire
  • Job #37299

A leading global manufacturer of specialty chemicals for die casting foundry and metalworking industries is excited to announce a new position has opened with their team in Canton for a Technical Service Associate on a contract to hire basis. This position is an excellent opportunity for an experienced customer service professional with 4+ years in an industrial business and laboratory environment within quality control, technical service/support, product development, or product management.

Salary: $50k-60k/yr.

Die Casting The Technical Service Associate (TSA) is the link between Customers (externally), the Sales and R&D team (internally). The TSA is responsible to support customers within our defined segments, from a technical point of view and advice within the whole chain (application, process, product selection, production etc.) of our products. The work will be in an international and multi-disciplinary team.

Responsibilities Include but are not limited to:

  • Manage the technical interface with customer base and align action with relevant disciplines (incl. Sales, Manufacturing, Research, Quality, Demand chain)
  • Thoroughly understand the technical needs of our customers and provide service in such a way to increase customer retention rates
  • Build relationships at all relevant levels of the customer and organization to facilitate short- and long-term technical support
  • Provide technical support to customers with existing or new products (routine sample analysis, competitive sample analysis, fluid condition monitoring, field sample gathering, etc.)
  • Support new business development by assisting the sales team with product field testing
  • Collaborate with customers to determine and implement corrective actions to maintain and/or reestablish product performance
  • Organize, investigate, and document, and resolve customer technical complaints in a timely manner
  • Initiate, modify, manage, and monitor the implementation of new products and product rationalization in relevant segment, manage changes in portfolio and product specifications towards customers
  • Propose and Revision of new products in agreement with Technical Service Manager, to satisfy market and customer needs
  • Collect, analyze, and identify opportunities/trends in the market. Cover and benchmark competitor activities by performing technology scouting in relevant segments
  • Attend industry wide meetings and events to broaden and expand technical and customer base information
  • Gather product performance data and characteristics in the casting simulation laboratory and on analytical lab instruments. Compare against actual product testing inside customer’s factories
  • Collaborate with the marketing team to develop sales engagement tools
  • Conduct training for customers to ensure proper application of products
  • Assisting with other lab related activities (quality control, Si reaction)
     

Qualifications:

  • Strong interpersonal, written, and verbal communication skills, along with the ability to think and act cross-functionally. Strong team player that can thrive in a challenging environment. Solid oral/written reporting, good communication and social skills are required.
  • Bachelor’s Degree preferred (not required) in Chemistry, Chemical Engineering, Materials Engineering, or related science-type field, with 4+ years of experience in an industrial business environment
  • Experience in a laboratory setting (quality control, technical service/support, product development, product management) is highly desired
  • Prefer technical knowhow and experience of metal castings industry and of castings processes
  • Travel onsite to customer’s foundry is required <35%
  • Ability to create documents and reports using Microsoft Office Suite

**This job description is a complete list of all desired skills but not all are required. We strongly encourage candidates who have some of the skills to apply. We look forward to a conversation to learn more about you**

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Equal Employment Opportunity (EEO) Information

While the position you're applying for may not be for a government role, Astrix is a governmental contractor and, as such, is required to collect certain information in its applicants. Astrix is an Equal Opportunity Employer and does not discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Completion of these fields will not affect your opportunity for employment or the terms or conditions of your employment.

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