Network Services Specialist

Job Purpose

  • To Support Svc / Sol Operations Manager in all occurring technical topics.
  • To ensure normal services are restored as quickly as possible and adverse impact on operations due to incidents in IT environment is minimized.
  • To be part of a 24x7x365 operations team to support the network infrastructure.
  • To operate all IT services, systems and applications in the network infrastructure environment.
  • Monitor all events that occur in the enterprise IT environment to allow normal operations and to detect and escalate exception conditions.
  • To ensure that Configuration Items (any component that needs to be managed in order to deliver an IT Service) are identified, accounted, reported, verified and audited.

Essential Job Functions

  • Maintaining and administering network devices such as, MPLS routers, SDWAN routers, switches, WLCs and access points.
  • Performing disaster recovery operations as required.
  • Protecting data, software, and hardware by coordinating, planning and implementing in accordance with the company's Security and compliance policies.
  • Troubleshooting, diagnosing and resolving hardware, software, and other network related issues.
  • Managing trouble tickets, outages and processing escalations.
  • Generating, driving , updating trouble tickets via ServiceNow.
  • Replacing or upgrading network hardware and software components when required.
  • Technical experience supporting WAN or LAN and/or DDI technologies to support the business. Strong network experience required.
  • Ability to troubleshoot basic and intermediate WAN and LAN issues.
  • Engage and work with Telecom providers as required.
  • Escalate unsolved incidents to higher Tier support or vendors.
  • Update documentation when required.
  • Following the clients IT Operations management model and adhering to our process controls and compliance requirements.
  • Monitoring network performance to determine if adjustments are required to the environment.
  • Conferring with network users about solving existing system problems.
  • Operating master consoles to monitor the performance of networks and computer systems.
  • Coordinating computer network access and use.
  • Supporting and troubleshooting Wifi issues with end users. A basic understanding of Radius authentication is a plus.
  • Communication skills – being able to explain complicated technical processes in a simple way to non-technical staff is a requirement for successful data technicians.
  • Preventive maintenance of Data Center equipment and devices.
  • Troubleshooting fiber and copper connectivity issues.

Skill Set Required

  • Good understanding of Data Center technology like VPC, VDC, Fabric path, VRF & OTV.
  • Good understanding of Data Center Migration, upgrades and refresh activity.
  • Good understanding of routing & switching.
  • Good product knowledge of Cisco Catalyst 2K, 3K and 9K switches.
  • Good knowledge of Cisco Nexus 2K, 5K, 7K, 9K switches.
  • Good knowledge of Routing Protocols (BGP, EIGRP, OSPF, RIP, Static Routing).
  • Good knowledge in Configurations of VRF, VRRP, HSRP, Load Sharing, Policy Based Routing, Access Control Lists, VLAN, NAT.
  • Good knowledge of TCP/IP networking, network protocols and packet analysis.
  • Good knowledge of RADIUS and TACACS+ protocols.
  • Good knowledge of Cisco Prime, DCNM and ISE.
  • Proficient in collaboration with 3rd party suppliers and partners.
  • Good communication and documentation skills.
  • Good knowledge in ITIL process and can work align with ITIL framework.
  • Install hardware at locations as required.
  • Ability to lift 75 pounds for handling network gear.

Standard Minimimum Requirements

  • Education: Bachelors degree or equivalent years of applicable experience
  • Experience: 1+ years of applicable experience


The ability to fluently read, write, understand and communicate in English.

Specific Job Job Requirements

  • Shift: BLR-US 1 M-F 8-5
  • Weekend & On Call Expectations: weekend based on shift scheduled
  • Certifications: Cisco CCNA or Equivalent
  • Customer Service Skills- Ability to engage with customers, ensure their needs are met, build rapport with end customer and internal teams
  • Routing Protocols: BGP, OSPF and vrf-lite
  • Cisco IOS-XE and Nexus
  • Ability to troubleshoot and understand basic QoS parameters
  • SNMP and Netflow understanding and analysis.
  • Network Management tools: Cisco Prime, ISE, Logic Monitor.
  • Network Wireless Cisco Flex connect and Meraki
  • Troubleshooting skills – performing tests to identify copper and fiber cabling issues, replacing bad cabling or peripherals.
  • Strong Analytical and troubleshooting skills
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