Location: Fort Worth
Type: Contract
Job #37890

**Alternate job titles: Network Services Jr. Specialist**

Shift will be Mon-Fri 8Am-5PM with OT on weekends – no remote option!

Job Purpose
* To Support Svc / Sol Operations Manager in all occurring technical topics.
* To ensure normal services are restored as quickly as possible and adverse impact on operations due to incidents in IT environment is minimized.
* To be part of a 24x7x365 operations team to support the Alcon network infrastructure.
* To operate all IT services, systems and applications in the network infrastructure environment.
* Monitor all events that occur in the enterprise IT environment to allow normal operations and to detect and escalate exception conditions.
* To ensure that Configuration Items (any component that needs to be managed in order to deliver an IT Service) are identified, accounted, reported, verified and audited.

Essential Job Functions
* Maintaining and administering network devices such as, MPLS routers, SDWAN routers, switches, WLCs and access points.
* Performing disaster recovery operations as required.
* Protecting data, software, and hardware by coordinating, planning and implementing in accordance with the Alcon Security and compliance policies.
* Troubleshooting, diagnosing and resolving hardware, software, and other network related issues.
* Managing trouble tickets, outages and processing escalations.
* Generating, driving , updating trouble tickets via ServiceNow.
* Replacing or upgrading network hardware and software components when required.
* Technical experience supporting WAN or LAN and/or DDI technologies to support the Alcon business. Strong network experience required.
* Ability to troubleshoot basic and intermediate WAN and LAN issues.
* Engage and work with Telecom providers as required.
* Escalate unsolved incidents to higher Tier support or vendors.
* Update documentation when required.
* Following Alcons IT Operations management model and adhering to our process controls and compliance requirements.
* Monitoring network performance to determine if adjustments are required to the environment.
* Conferring with network users about solving existing system problems.
* Operating master consoles to monitor the performance of networks and computer systems.
* Coordinating computer network access and use.
* Supporting and troubleshooting Wifi issues with end users. A basic understanding of Radius authentication is a plus.
* Communication skills – being able to explain complicated technical processes in a simple way to non-technical staff is a requirement for successful data technicians.
* Preventive maintenance of Data Center equipment and devices.
* Troubleshooting fiber and copper connectivity issues.

Skill Set Required

* Good understanding of Data Center technology like VPC, VDC, Fabric path, VRF & OTV.
* Good understanding of Data Center Migration, upgrades and refresh activity.
* Good understanding of routing & switching.
* Good product knowledge of Cisco Catalyst 2K, 3K and 9K switches.
* Good knowledge of Cisco Nexus 2K, 5K, 7K, 9K switches.
* Good knowledge of Routing Protocols (BGP, EIGRP, OSPF, RIP, Static Routing).
* Good knowledge in Configurations of VRF, VRRP, HSRP, Load Sharing, Policy Based Routing, Access Control Lists, VLAN, NAT.
* Good knowledge of TCP/IP networking, network protocols and packet analysis.
* Good knowledge of RADIUS and TACACS+ protocols.
* Good knowledge of Cisco Prime, DCNM and ISE.
* Proficient in collaboration with 3rd party suppliers and partners.
* Good communication and documentation skills.
* Good knowledge in ITIL process and can work align with ITIL framework.
* Install hardware at locations as required.
* Ability to lift 75 pounds for handling network gear.

Standard Minimimum Requirements
* Education: Bachelors degree or equivalent years of applicable experience
* Experience: 1+ years of applicable experience

Language
The ability to fluently read, write, understand and communicate in English.

Specific Job Job Requirements
* Shift: BLR-US 1 M-F 8-5
* Weekend & On Call Expectations: weekend based on shift scheduled
* Certifications: Cisco CCNA or Equivalent
* Customer Service Skills- Ability to engage with customers, ensure their needs are met, build rapport with end customer and internal teams
* Routing Protocols: BGP, OSPF and vrf-lite
* Cisco IOS-XE and Nexus
* Ability to troubleshoot and understand basic QoS parameters
* SNMP and Netflow understanding and analysis.
* Network Management tools: Cisco Prime, ISE, Logic Monitor.
* Network Wireless Cisco Flex connect and Meraki
* Troubleshooting skills – performing tests to identify copper and fiber cabling issues, replacing bad cabling or peripherals.
* Strong Analytical and troubleshooting skills

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Equal Employment Opportunity (EEO) Information

While the position you're applying for may not be for a government role, Astrix is a governmental contractor and, as such, is required to collect certain information in its applicants. Astrix is an Equal Opportunity Employer and does not discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Completion of these fields will not affect your opportunity for employment or the terms or conditions of your employment.

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