Customer Service Representative

  • Location: Greater Phoenix area
  • Type: Contract To Hire
  • Job #38666

Customer Service Representative
The Customer Service Representative will provide excellent customer service to our customers by providing product information, answering questions, addressing inquiries and resolving complaints.

This is a GET TO WORK opportunity and will have a fast-paced interview process. Candidates must be available to work ASAP!

Type: Contract to Hire
Schedule: M-F, 8am-5pm

Pay: $23-25 an hour based on experience
Job Duties:

  • Interacts with customers to investigate/resolve complaints, troubleshoot and provide information regarding products and services as necessary.
  • Maintains relationships with internal and external customers.
  • Monitors and reviews inventory items that require entry into database and assist in the coordination and implementation of quality assurance procedures.
  • Works directly with the Customer Service Lead to determine order quantities, enter data/orders into ERP system.
  • Monitors and responds to daily letters, faxes, and e-mails from customers and refers and escalates sensitive problems to the appropriate individuals.
  • Adjusts billing errors as needed and performs other customer service functions as necessary.
  • Supports the sales department.
  • Performs other duties as required and assigned.

Base Qualifications:

  • Associates Degree or Equivalent
  • 2-3 years of data entry and customer service experience
  • Awareness of ISO 9001, 14001, and 45001 standards
  • Working knowledge of Microsoft Office and ERP systems.
  • Excellent interpersonal and customer service skills including active listening.
  • Service-oriented and able to resolve customer grievances.
  • Strong time management skills with a proven ability to meet deadlines.
  • High level of organizational skills and attention to detail.
  • Ability to deal with a high volume of inbound calls and emails.
  • Ability to multitask.

Candidates must be able to confidently take a background check and drug screening for this opportunity.


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Equal Employment Opportunity (EEO) Information

While the position you're applying for may not be for a government role, Astrix is a governmental contractor and, as such, is required to collect certain information in its applicants. Astrix is an Equal Opportunity Employer and does not discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Completion of these fields will not affect your opportunity for employment or the terms or conditions of your employment.

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