Customer Service Rep

  • Location: Tewksbury, MA
  • Type: Direct Hire
  • Job #36812

Seeking a customer service representative for our client – the world’s leading producer of stable isotopes and stable isotope-labeled compounds.

In this direct hire role, you will be responsible for the entering of domestic/international sales orders and requests for price quotations in the internal computer system. You will also be responsible for receiving inbound customer phone calls.

If you have a bachelor’s degree and experience in order entry or related data entry – apply today!


  • Enters into our internal computer system requests for price quotations and sales orders per procedures and customer specific requirements. Orders are received by phone, email and website from customers and/or distributors
  • Make updates or changes to orders as necessary
  • Relying on historical data, process knowledge and judgment, provides additional and/or special handling in response to exception situations. Will inform and/or consult with department management as necessary regarding appropriate course of action
  • Email order acknowledgments, change orders and completed quotations, as directed by Account Coordinators
  • Supports Account Coordinators by providing backup during exceptionally busy periods
  • Responds to distributor and customer requests for documentation, as directed by Account Coordinators
  • Performs any related work as delegated by the Manager of Global Customer Service and Sales Channels


  • Bachelor’s Degree
  • Two years of order entry or related data entry experience preferred preferably in a scientific/chemical environment
  • PC skills including proficiency with Microsoft Word, Excel, Outlook and database systems
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Equal Employment Opportunity (EEO) Information

While the position you're applying for may not be for a government role, Astrix is a governmental contractor and, as such, is required to collect certain information in its applicants. Astrix is an Equal Opportunity Employer and does not discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Completion of these fields will not affect your opportunity for employment or the terms or conditions of your employment.

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