Customer Program Manager

  • Location: Wilson, North Carolina
  • Type: Direct Hire
  • Job #37878

Customer Program Manager
Wilson, NC

A global provider of innovative supply chain solutions is excited to share they are hiring a new Customer Program Manager. As a Customer Program Manager, you will be responsible for is accountable for leadership in the areas of administration, infrastructure, and the development of efficiencies, process improvements and personnel.  Additionally, you will be ensuring streamlined operations, facilities organization, and competent personnel, in strong support of internal and external partnerships.

Schedule: Monday-Friday, 8am-5pm,
Terms: Direct Hire
Salary: $55k-60k/yr.

Position Summary:
Logistic assistant position support research trial activity for specimen inventoy onsite including using BSI, LIMS, ERP software for receiving and logging in patient specimens and general supplies. This position requires organize and update freezer inventory on daily basis.

Core Functions and Responsibilities:

  • Continuously promote positive relationships with customers and suppliers to achieve the best exposure in the market.
  • Direct Program operations, including inventory/stocking strategy for JIT FSL(s) to maintain optimal levels to support the Contract(s).
  • Develop a path to facility the workflow and strategies to manage a consistent and timely flow of inventory, in direct response to customer specifics and ship date requirements.
  • Manage the department staff to ensure a high-level of service to customers towards goals and objectives.
  • Coordinate and ensure all team members are provided with managerial support and guidance to facility teams, offering effective administrative guidelines, clear work instructions, policies, and procedures.
  • Implement, oversee, and document the training of all AS9100 requirements and Quality Work Instructions for existing, as well as new process improvements and customer-specific requirements.


  • A bachelor’s degree or a combination of education and experienced related with sales, distribution, and inventory management. Also supply chain and logistics previous industries will be a plus.  
  • Supervisory experience is required, process management experience, knowledge of ISO9001 and AS9100.              
  • Ability to pass a physical as well as proof of a clean driving record – DOT MVR. Eligible applicant must have a state issues Driver’s License.    

**This job description is a complete list of all desired skills but not all are required.  We strongly encourage candidates who have some of the skills to apply.  We look forward to a conversation to learn more about you**


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Equal Employment Opportunity (EEO) Information

While the position you're applying for may not be for a government role, Astrix is a governmental contractor and, as such, is required to collect certain information in its applicants. Astrix is an Equal Opportunity Employer and does not discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Completion of these fields will not affect your opportunity for employment or the terms or conditions of your employment.

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