Complaint Investigations Tech

  • Type: VMS
  • Job #39128

Location: Alameda, CA

Pay Rate: $25-28/hour

Shift: M-F, 5 am – 1:30 pm

Terms: 6 month contract


  • Responsible for implementing and maintaining the effectiveness of the quality system.
  • Perform routine testing (physical, chemical or functional) on product returned from the field due to a customer complaint, using a variety of lab equipment.
  • Summarize and record all test data and maintain proper documentation of all lab work.
  • Process customer returns in a timely manner in accordance with ISO and FDA QS Reg.
  • Support company goal for timeliness of complaint investigations and closures.
  • Knowledge of regulations and standards affecting IVDs and Biologics.


  • Must have good written and oral communications skills.
  • Must possess good laboratory practices, including handling of chemicals and biohazardous material.
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