Admin Assistant

• Location: Los Angeles
• Type: Contract To Hire
• Job #38653

Los Angeles, California

Summary: Assists Donor Coordinators and Donor Desk with potential donors (PDs) by performing the following duties.

Essential Duties and Responsibilities

• Acts as initial point of contact for potential donors by answering incoming phone calls and scheduling potential donor appointments (if applicable).
• Performs potential donor appointments. Potential donor appointments will include: a medical social history interview and general Q+A session about the program.
• Assists with lead conversion, including: follow-up with potential donor applicants via text/email/phone to answer questions and establish potential donor appointments.
• Reviews, screens, and replies to potential donor applications.
• Maintains donor calendar up-to-date.
• Maintains PD tracking information.

Donor Desk Functions

• Checks in donors, which includes ensuring that donors are properly identified, specimen cups are properly labeled, and that the top portion of the donor worksheet is completed by the donor.
• Informs donors of any applicable notifications as indicated in their card, including but not limited to blood draws, urine collection and physicals.
• Assists with monitoring qualified donors including inactivity, vial limits, blood draws, and physical examinations.
• Assists with monitoring next to last and final blood draws, and contacts donors as necessary (if applicable)
• Assists with coordination of remote blood draws between the donor, and LabCorp/PSC (if applicable)
• Assists with chart scanning and other tasks related to chart management
• Assists with sorting and mailing of donor checks (when applicable).
• Assists with preparing paperwork for physical examinations and communication with physician’s offices (if applicable).
• Assists with preparing Donor Products (when applicable).
• Maintains demonstrated proficiency with all applicable Standard Operating Procedures.
• Other administrative duties and clerical tasks (such as data entry, filing, photocopying, scanning and collating) as necessary.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• Associate’s Degree minimum (Bachelor’s preferred) and two to four years related experience and/or training.
• Ability to speak and write English; communicate effectively and professionally with clients and external contacts; read and comprehend instructions; write routine reports and correspondence; and effectively present information in one-on-one and small group situations to clients and employees.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to carry out instructions furnished in written or oral form and deal with problems involving several concrete variables in standardized situations.
• Knowledge of MS Word, Excel and Outlook
• Excellent customer service skills; high level of interpersonal skills to interact with peers and management; strong attention to detail in composing, typing and proofing materials; excellent organizational skills; ability to handle multiple tasks simultaneously; and ability to maintain confidentiality.