CASE STUDY
Streamlining Operations and Rapid Workforce Scaling
Skill Sets Supported
Medical Billers, Lab Technicians, Data Entry Specialists, Medical Directors, Business Analysts, and Kit Assemblers.
Business Problem
The client experienced a significant increase in testing requests due to a new project. This led to a strain on their existing workforce. It became evident that a rapid response was necessary to maintain the quality and timeliness of their services.
- The high volume of testing samples received overwhelmed the existing lab staff, leading to delays in processing and test result delivery.
- The client needed urgent support within their logistics and shipping department to expedite the delivery of testing kits to individuals, ensuring quick turnaround times.
- Had an urgent for laboratory staff for a specialized project that needed to be completed in 12 weeks.
- They sought a flexible and scalable solution to meet the evolving demands and ensure efficient testing processes.
- Needed a partner that specialized in scientific placements to assist with various other projects.
Astrix Solution
- Held strategic workforce planning meetings with the human resources department, talent acquisition, and Director of HR to implement a plan to meet their urgent hiring needs.
- Established an expert recruitment team with experience in supporting clients with labs including genetic labs.
- Created a pipeline of qualified candidates to help the client scale their workforce up and down as needed.
- Provided flexibility in hiring terms to meet their evolving needs.
Results
- Successfully filled 150 roles including 39 consultants to help with sample processing and test kit preparation within one year.
- Expedited completion of specialized project from 12 weeks to 8 weeks.
- The client’s lab processing capacity significantly increased due to the additional contract workers. This led to a reduction in sample processing time and improved turnaround times for test results.
- With the support of contract workers in the logistics and shipping department, the client expedited the delivery of testing kits to individuals. This ensured that individuals received the kits promptly, enabling faster testing and result reporting.
- Due to Astrix’s ability to gain trust and confidence with the client through our delivery, we were given exclusive staffing partnership and expanded support to multiple departments including IT, and medical billing.
